Frequently Asked Questions
General Questions
Partner Programs
Gift Card
Buying a Gift Card
Using a Gift Card
General Questions
1. What is My Computer Buddy Online?
My Computer Buddy Online is an online computer support company that
solves hundreds of computer problems every day. We help consumers
and small businesses with computer problems including spyware removal
and virus removal, optimizing a slow computer, home network setup,
data backup and more! All our services come with a money-back guarantee
so you'll walk away a satisfied customer every time. go back?
2. How did My Computer Buddy Online
My Computer Buddy Online is part of RAITSCO, LLC an American computer services company.
They expanded their business to provide consumers and small businesses the same expert computer
support and the same tools and technology we provide all our larger clients so you too can have
a better computer experience. go back?
3. What services does My Computer Buddy Online offer?
We offer monthly and yearly subscription plans, one-time fixes
(Diagnose & Fix, Connect & Secure and Install & Setup),
and gift cards to meet all your service needs. Our solutions
include spyware removal and virus removal, optimizing a slow
computer, home network setup, data backup, troubleshooting
serious computer operational issues and more! Even if you don't
know what the problem is, our experts can diagnose and fix it
for you. We can even help make an old computer run more efficiently,
reducing eWaste and saving you the expense of purchasing a new one. go back?
4. What types of computers do you support?
If you're running Microsoft Windows XP, Windows Vista or Windows 7
on your computer, we can help you! We currently do not support
Apple Macintosh, Linux, or UNIX operating systems.
If you aren't sure what operating system you have,
give us a call and we'll help you figure it out. go back?
5. Is the service guaranteed?
Absolutely! Our service comes with a money-back guarantee.
If we can't resolve your computer problem or our remedy didn't work you pay nothing!
go back?
6. What are your hours of operation?
Our Microsoft Certified Solutions Specialists are available 24 hours a day, 365 days per year.
go back?
7. What method of payment do you accept?
We accept all major credit cards as well as PayPal and offer payment on our secure website
or over the phone directly with one of our Microsoft Certified Solutions Specialists.
go back?
8. How does My Computer Buddy Online provide instant online repairs?
The LogMeIn software is the key to connecting with one of our Microsoft Certified Solutions
Specialists Simply log onto our web site, type in your problem and your name and them press
“Get Help Now”. For a video of how the connection process works please click here.
Our Microsoft Certified Solutions Specialists will be able to operate your keyboard
and mouse to resolve your problem while you watch! Remote control technology is like
having the expert sitting next to you and solving your problem, but in a virtual space.
You are always in the driver's seat and can turn off remote access at any time. You have
complete control of our Solutions Engineer's access during our secure remote process and
can see everything they are doing to diagnose and fix your computer.
go back?
9. Is my information secure?
We use security measures to protect against the loss, misuse or alteration of
information so you can feel comfortable and secure when shopping. We use industry-standard
SSL and encryption technologies when receiving your personal information.
go back?
10. What is a Solutions Engineer?
Our Microsoft Certified Solutions Specialists are highly-experienced experts that use
the latest My Computer Buddy Online tools to diagnose and resolve your problem in the
fastest and most effective way possible. From virus removal to optimizing a slow computer,
our experts can handle any PC problem, big or small. Our Microsoft Certified Solutions
Specialists are not only experts in computers, but also home networking, popular gadgets
including MP3 players, digital cameras and more.
go back?
11. Where is your call center?
Our Microsoft Certified Solutions Specialists work from Makati City. This allows My
Computer Buddy Online to provide friendly, empathetic experts who are ready to solve your
technology problems when it is convenient for you. And because our Microsoft Certified
Solutions Specialists speak Tagalog you can comfortably explain your problems.
go back?
12. What do you do with the personal information I provide you?
My Computer Buddy Online respects your privacy and recognizes your need for
appropriate protection and management of your personal information.
For further details please review our Privacy Policies.
go back?
Partner Programs
1. What are Partner Programs?
My Computer Buddy Online and its partners offer a full suite of customized solutions.
See Partner Programs for details.go back?
2. I am a Retailer, what can My Computer Buddy Online do for me?
My Computer Buddy Online's retail program allows retailers to round out their service offerings
by offering a complete suite of technical support services.go back?
3. I am a Broadband Provider, what can My Computer Buddy Online do for me?
My Computer Buddy Online offers broadband providers the edge they need to survive in today's
increasingly competitive environment. go back?
Gift Cards
Buying a Gift Card
1. What is a My Computer Buddy Online gift card?
The My Computer Buddy Online Gift Card is an electronic gift card that
entitles the recipient to a My Computer Buddy Online remote technology
support service. The card is emailed to the purchaser in a printable
format that allows for in-person gifting or an emailed gift.
go back?
2. How do I buy a My Computer Buddy Online gift card?
To buy a gift card, visit the My Computer Buddy Online Services
tab and select Gift Cards. Customize your card by choosing a design
Choose whether you'd like to print it at home or have it emailed to
the recipient Add gift information to be displayed on the card including
To, From and a Message Choose the My Computer Buddy Online service Login
to your My Computer Buddy Online account or create a new account Provide
payment information for your purchase Review and place your purchase.
go back?
3. Can I buy a gift card over the phone?
Gift Cards are only available for purchase online.
If you'd like help or are having a problem buying a card online,
a Solutions Engineer will be happy to walk you through the process.
Give us a call at 1-877-778-0037. go back?
4. How do I print the gift card at home?
You can print your My Computer Buddy Online Gift Card from the
Order Confirmation page or the email confirmation you were sent
after the purchase. go back?
5. Can I have the gift card emailed to someone?
You can choose to deliver the gift card as an email and
we'll also send a copy to you via email for your records.
go back?
6. When does the emailed gift card arrive?
Emailed gift cards are sent after you complete your purchase
and typically arrive within 10 minutes.
go back?
7. Does the gift card expire?
No, My Computer Buddy Online gift cards never expire!
go back?
Using a Gift Card
1. How do I redeem or use my gift card?
Log onto MyComputerBuddyOnline.com and provide the
Microsoft Certified Solutions Specialists with the code
displayed on your gift card. You will receive the full
credit of the gift card towards any services we provide.
go back?
2. Help! The gift card I ordered didn't arrive. What do I do now?
Call 1-877-778-0037 and provide your email address or your
recipient's email address. We can reissue the gift card to both of you.
Some email providers may block email messages that originate outside of
their domain. Please confirm you can accept emails from My Computer Buddy Online.
go back?
3. Help! I lost my gift card. What now?
Call 1-877-778-0037 and provide your email address or your recipient's
email address. We can reissue the gift card to both of you.
go back?
4. Help! My printer mangled my gift card. Can I print it again?
You can print the card multiple times - the code is not "used" until
a My Computer Buddy Online service is actually delivered. If you continue
to experience problems with your printer, try emailing the gift card to
the recipient. The only thing needed to redeem the gift is the gift card code.
go back?
Give us a call now at Call 1-877-778-0037 to get started!
<< Return to MyComputerBuddyOnline.Com Home