How it Works
Note: It requires
Adobe Flash Player 
to view the videos.
How to Get Remotely Connected Using Internet Explorer
Click here to download this video and watch using your Media Player (6MB) 
Easy Steps on How to Log On to a Remote Session
1. You can begin by typing in your problem,
and then your name,
, then click on
.
2. The chat box will appear in the middle of your screen and a technician will begin typing.
The technician will ask you questions about your computer problems,
you can reply by typing in the lowest white box
and press
(or enter) to send your message.
3. The process of connecting our computer to yours will begin when you click on the
blue underlined Download Applet.
4. In the next window, you will click 
then you will click on
again.
5. A security window will appear, you will then click 
.
6. Finally, to grant permission, you will click 
.
7. Now we are connected and the technician can control your computer along with you. So now you can just sit back and watch. You can always communicate with the technician by typing in the chat box.
How to Get Remotely Connected Using Mozilla Forefox
Click here to download this video and watch using your Media Player (7MB)
Easy Steps on How to Log On to a Remote Session
1. You can begin by typing in your problem,
and then your name,
, then click on
.
2. The chat box will appear in the middle of your screen and a technician will begin typing.
The technician will ask you questions about your computer problems,
you can reply by typing in the lowest white box
and press
(or enter) to send your message.
3. The process of connecting our computer to yours will begin when you click on the
blue underlined Download Applet.
4. You will then click 
.
5. A download box will appear, double click on the highlighted logmein program
.
6. Click 
in the executable file window.
7. In the next window, you will click , you can also
minimize the logmein program window.
8. A security alert window will appear, you will then click .
9. Finally, to grant the permission, you will click
10. Now we are connected and the technician can control your computer along with you.
So now you can just sit back and watch. You can always communicate with the
technician by typing in the chat box.